Director, Customer Engagement

Are you passionate about the clean energy future? Are you driven to help companies provide the best possible experience for their customers? We’re on a mission to help our utility clients evolve into customer-centric organizations that make data-driven decisions. And we like to have fun while we do it!

As a Director within our Customer Consulting Practice, you’ll lead projects to help our clients solve complex problems in customer experience (CX), meter-to-cash, and customer energy programs. You’ll help analyze and evaluate processes, policies, and technologies that support their practices to deliver positive experiences and engaging communications, develop a customer-centric culture, and offer effective programs and services.

A little about E Source

E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, we have teams across the US and Canada. Learn more at www.esource.com.

How you’ll help:

What will make you a great fit:

What you can expect

The budgeted salary for this position is:

Actual pay will be adjusted based on experience.

This role will require travel depending on the client expectations, and the needs of the engagement and to achieve expected sales. Travel could be extensive.

Applicants must be authorized to work for any employer in the US or Canada. We’re unable to sponsor or take over sponsorship of employment visas or Labour Market Impact Assessments (Cdn) at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source. If you are interested in similar job opportunities in the future, visit the E Source careers page for a listing of all open positions and contact Human Resources.

We contact applicants directly via email using only our designated company email addresses with the domain of @esource.com. Please do not provide personal information to anyone over email and be wary of other accounts impersonating businesses.

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