Director Consumer Sales & Support Operations

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Director, Consumer Sales and Support Operations leads the Lead Management and Consumer Support Operations team, driving strategic initiatives that support revenue growth, productivity, and customer satisfaction. This role is accountable for performance across these functions and companywide Outage Response, including the development of related processes, tools, and metrics.

Major Responsibilities

Operational Excellence

Outage Response Ownership

Minimum Job Requirements Education

Bachelor’s degree or equivalent experience

Knowledge / Skills / Abilities

Preferred Job Requirements Education Certification / License Work Experience

Previous experience in a large scale manufacturing environment

Experience developing business to consumer relationships

: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.