Director Technical Customer Success

Description:

Prisma Photonics, a fast growing start up, transforms infrastructure monitoring by leveraging optical fibers to monitor critical, large-scale systems like power grids and oil & gas pipelines across thousands of kilometers without the need for traditional sensors.

Our Hyper-Scan Fiber-Sensing™ technology, combined with advanced machine learning, empowers utility operators to achieve environmental and renewable energy goals while maintaining operational excellence on their path to net-zero emissions.

Founded in 2017, with offices in the U.S., Europe, and Israel (HQ), Prisma Photonics is led by an expert team with a proven track record in building and scaling successful companies within the lasers and deep-tech sectors.

We are seeking a highly experienced and technically proficient Director of Technical Customer Success to lead our customer engagement efforts in the US power and utility market.

The ideal candidate is a customer-facing technical leader, who thrives in a fast-paced startup environment, is deeply familiar with the power industry, and has a proven track record working with technologies such as Heimdall, LineVision, Ampacimon, or similar.

This is a sole contributor role in the US, requiring a high degree of independence, ownership, and leadership.

You will work closely with our Delivery and Sales teams on pre and post-sales activities, lead technical Proof-of-Concepts (PoCs), and support existing customers with Tier 2+ issue resolution and engagement management.

The Director of Technical Customer Success will report to the VP of Sales Power, North America.

What You’ll Do

Requirements:

What You Bring