Goshen Stamping

Sales Support Representative

LocationGoshen, IN
Job Typefull_time
Salary$37,440-$43,680

About This Job


GENERAL SUMMARY:

Goshen Stamping is looking for a proactive and detail-oriented Sales Support Representative.

This role is essential in supporting the sales department and handling all aspects of customer service which include but are not limited to: order acknowledgements, order status and expediting, and technical questions. This role will also collaborate with other internal departments such as production and engineering to ensure timely fulfillment of orders. The ideal candidate will have experience in a manufacturing setting and a strong understanding of order processing and customer service.

PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Daily processing and management of customer orders with accuracy & efficiency
Support sales team with administrative tasks such as preparing quotes, tracking shipments, and updating customer records
Inform customers of pricing, ship dates, inventory levels, delays and other additional information as needed
Maintain updated knowledge of products and communicate to customers as needed
Provide timely and professional responses to customer inquiries via phone or email
Coordinate with internal departments to ensure order fulfillment and customer satisfaction
Monitor and follow up on backorders, returns, and delivery issues
Ad-Hoc sales reporting as needed
Address customer technical inquiries as needed


QUALIFICATIONS


Experience and Education Required:

High School Diploma
Prior CLERICAL (Office) Customer Service Experience a plus

Specific Knowledge, Skills, and Abilities Required:

Computer skills required
Accuracy and attention to detail
Effective management of a high volume of emails and orders
Organization of many orders in different phases of the order to shipment process
Retention of details and variables related to systems and products
Flexibility to change directions and priorities if necessary
Ability to quickly learn new tasks
Handle multiple tasks and show attention to detail
Excellent written and verbal communication skills
Adhere to structured break and lunch schedules due to heavy phone volume


Reasoning Ability:

Must have deductive reasoning skills


CERTIFICATES, LICENSES, REGISTRATIONS: None required

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No extraordinary physical demands will be required. The individual will be sitting at a desk for extended periods of time. The individual may do some walking through facility and occasionally light lifting (up to approximately 20 pounds). The individual is required to stand, reach, write, talk, see and hear.

WORK ENVIRONMENT: Office atmosphere and team environment.


KEY PERFORMANCE INDICATORS (KPI):

General computer and Microsoft office knowledge
Accurate and efficient order processing
Excellent organization skills
Excellent follow up/follow through


Job Type: Full-time


Experience:

Data Entry: 1 year


Education:


High school


Work environment:


Office


Communication method(s) used:

Email
Phone
Fax
Chat


Benefit Conditions:

Probationary period of 60 days


Work Remotely


No


Job Type: Full-time


Pay: $18.00 - $21.00 per hour


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance


Application Question(s):

Able to maintain good attendance?


Experience:

customer service: 2 years (Required)
data entry: 2 years (Required)


Shift availability:


Day Shift (Required)


Ability to Commute:


Goshen, IN (Required)


Work Location: In person

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