Designer (contract)

Job Summary

This position serves as a vital liaison between customers and the New Services group, managing the end-to-end process of new utility service requests. The role combines customer communication, administrative coordination, and data management to ensure seamless service installations for residential customers and builders. While supporting new service connections, you will handle high-volume inquiries, coordinate billing setup, maintain accurate records, and provide essential GIS support. This is a customer-focused position that requires excellent organizational skills and the ability to juggle multiple service requests simultaneously while maintaining accuracy and professionalism. The role offers an opportunity to develop technical skills in utility systems and GIS applications while building strong relationships with customers and internal teams.

- Serve as primary point of contact for residential customers and builders requesting new utility services

- Answer customer inquiries regarding service installation processes, billing procedures, and project timelines

- Communicate updates and information clearly and professionally, including delivering challenging news when necessary

- Receive and process new service requests from initial contact through completion

- Gather required load information and billing details from customers to support service setup

- Verify job site readiness for service installation and coordinate with field teams

- Enter and maintain accurate customer and service data in company systems

- Support billing setup and manage back-end documentation for new service accounts

- Manage multiple small work orders simultaneously while maintaining organization and meeting deadlines

- Use GIS systems to enter new service locations and create basic service layouts

- Initiate utility locates through State 811 systems, create locate tickets, and mark utility areas

- Respond to locate-related inquiries and coordinate with relevant parties

- Collaborate with internal business call lines and service teams to ensure smooth request fulfillment

Skills

- Strong customer service and interpersonal communication abilities

- Excellent organizational skills and attention to detail

- Ability to multitask and manage high-volume workloads effectively

- Proficiency with computers and aptitude for learning new software systems

- Professional phone and written communication skills

- Problem-solving abilities and sound judgment

- Time management and prioritization capabilities

- Adaptability and willingness to learn technical systems

- Strong follow-through and accountability

Previous Experience

- Customer service, call center, or client-facing support roles

- Billing, order processing, or administrative coordination

- Experience in utility, gas, or energy industry (preferred)

- Work with builders, contractors, or service installations (preferred)

Qualifications

- High school diploma or equivalent

- Basic proficiency in Microsoft Office suite, including Outlook, Excel, and Word

- Familiarity with GIS systems (preferred but not required)

This is an excellent opportunity for a customer-focused professional looking to enter the utilities industry and develop specialized technical skills over time. You will play a critical role in ensuring positive customer experiences during an important milestone—connecting new utility services. The position offers exposure to multiple aspects of utility operations, from customer relations to technical systems, with the potential to expand your responsibilities in GIS and design work as you gain experience and expertise. If you thrive in a fast-paced environment where every day brings new challenges and you enjoy helping people while building your technical knowledge, this role provides a rewarding career path with room for growth.

Min Pay Rate Max Pay Rate Currency Unit 20 27 USD hourly