Cybersecurity Monitoring Manager

Requisition ID: 109346

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Job Information

Salary Range: 119,430 - $137,380

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The Manager of Cybersecurity Monitoring is responsible for leading the organization’s Security Operations Center (SOC) and managing a team of Level 1 and Level 2 Cybersecurity Analysts. This individual plays a dual role: overseeing day-to-day operations while also performing hands-on monitoring, detection, and incident response activities. The manager will ensure comprehensive coverage of cyber threats across both IT and Operational Technology (OT) environments, supporting the protection of critical infrastructure, sensitive data, and regulatory compliance obligations.

Key Accountabilities

- Operational Oversight: Ability to manage daily SOC operations, ensuring consistent coverage, workload balance, and SLA adherence.

- Mentorship and Development: Experienced in coaching junior employees at American Water to improve analytical capabilities and procedural discipline.

- Escalation Management: Skilled in triaging and prioritizing incidents and making decisions under pressure.

- Documentation upkeep.

- Performance Management: Establishing and tracking performance metrics (KPIs/SLAs) for SOC effectiveness.

Knowledge/Skills

- Operational Leadership, Water Utility Experience, Project involvement, Security Operations, Change Management Processes.

- Strong knowledge of digital technologies and applicability for the water and wastewater industries.

- In-depth knowledge of SOC operations, incident response, and threat intelligence.

- Leadership, communication, and stakeholder management skills.

- Strong expertise with enterprise-class security tools and platforms (SIEM, SOAR, EDR, IAM, vulnerability management).

Experience/Education

- Bachelor’s degree in Cybersecurity, Computer Science, Information Systems, or related field; or equivalent professional experience.

- Appropriate technical certification in specialty area preferred.

- Minimum of 5 years of professional experience in Information Technology operations.

- Minimum 2 years in a supervisory or managerial role.

- Experience in utilities, critical infrastructure, or other highly regulated industries strongly preferred.

Travel Requirements

As necessary, up to 10%.

Work Environment

Office Environment, Camden, NJ.

Other

- Excellent decision-making ability, balancing what is right with what is realistic

- Dedicated to operational excellence, reliability, and continuous improvement.

- Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

- Provide timely and accurate reporting on SOC metrics, incident trends, and threat landscape updates to leadership.

- Demonstrated ability to work and team with a multitude of different people from various lines of business as well as within the IT organization.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.