Customer Success Specialist

Customer Success Specialist

Vancouver, BC

In-Office

Permanent Full-time

$65,000 - $75,000

Shift Energy Group is hiring a Customer Success Specialist to deliver exceptional service and support across our solar and energy storage projects in the Vancouver Island region. This role is ideal for a proactive, detail-oriented professional who thrives in a fast-paced environment and is passionate about building long-term relationships with customers.

We're a leader in designing and building solar and energy storage projects across Canada. We work on residential, commercial, off-grid, and on-grid projects, offering comprehensive solar and energy storage solutions tailored to diverse energy needs.

Headquartered in Victoria, BC, we operate in five provinces: British Columbia, Alberta, Ontario, New Brunswick, and Nova Scotia. Our mission is to deliver exceptional, sustainable energy solutions that drive positive change and move the industry forward.

About the Role:

As a Customer Success Specialist, you’ll be the key liaison between Shift and our residential and commercial clients — ensuring their journey from contract to completion is smooth, well-communicated, and aligned with our high standards. This role is focused primarily on supporting new build solar and energy storage projects, requiring strong coordination skills to keep construction timelines and client expectations aligned.

Key Responsibilities:

· Act as the main point of contact for customers throughout the project lifecycle, with a focus on new build installations

· Provide clear and timely updates via phone, email, and CRM platforms

· Collaborate with operations and project management teams to resolve customer concerns quickly

· Track and manage customer interactions, feedback, and documentation

· Assist with scheduling updates and coordination across departments on new build projects

· Ensure a high level of satisfaction and identify opportunities for continuous improvement

What We’re Looking For

· 3–5 years of customer success, account management, or customer service experience — ideally in construction, clean tech, or home services

· Strong communication and interpersonal skills

· Experience working in fast-paced, high-volume environments

· Comfortable using CRM tools and project tracking systems

· A customer-first mindset with a passion for clean energy and project management

· Bachelor's degree in business, communications, or a related field (or equivalent experience)

We Offer:

· Competitive wage range of $65,000-$75,000 a year

· Extended health, dental, and wellness benefits

· RRSP matching, paid time off and opportunities for professional development

· An inclusive and forward-thinking team culture with annual team-building events and activities

Details

· Location: 350 East Kent Ave S #103, Vancouver, BC V5X 0A8

· Hours: 40 hours/week, Monday through Friday

Join us in shaping the future of the solar industry in Canada.

To learn more about our team and culture, visit shift.ca or check out @shiftenergygroup on Instagram.

Diversity, Equity, and Inclusion

At Shift Energy Group, we are committed to creating an inclusive and respectful workplace where everyone feels valued and empowered. We are proud to be an equal-opportunity employer and welcome applications from candidates of all backgrounds and identities. All qualified applicants will receive fair and equal consideration for employment.

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

- Company events

- Dental care

- Extended health care

- Paid time off

- RRSP match

- Vision care

Application question(s):

- Are you legally authorized to work in Canada?

- Do you have experience working in the construction industry? Please specify

Experience:

- Customer support: 3 years (preferred)

Location:

- Vancouver, BC (preferred)

Work Location: In person