Customer Success Manager

Why Turtle?

At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!

About the Role

As a Customer Success Manager, you will be responsible for a portfolio of site-based or multisite-based accounts to ensure that our customers achieve intended outcomes and value realization with subscription and services contracts. You will ensure technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR) for all Turtle customers. You will report to the Team Lead, Life Cycle Services Manager, or VP of Automation and will work from Turtle HQs in Clark, NJ. There will be some travel to customers sites within the NY/NJ region which will be required.

What You'll Do:

You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.

You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.

You will translate data and insights into customer value, leading to increased service contracts and software subscriptions.

You will deliver Executive Business Review to main customer contacts.

You will work with sales and business leads to identify new contract opportunities.

You will provide feedback to the portfolio team to ensure customer feedback is built into service offerings.

Build and maintain strong relationships with customers

Serve as a trusted advisor, providing guidance on best practices and business outcomes.

Collaborate with internal teams to resolve customer challenges and deliver a seamless experience.

Track customer health, usage, and satisfaction metrics

Drive on-time contact renewals and identify areas for expansion

What You'll Bring

- High School diploma or equivalent - 2+ years in Customer Success, Account Management, or related role (preferably in automation, technology, or distribution).

- Experience with subscription-based services or SaaS models.

- Proficiency with CRM systems.

- Familiarity with contract renewals and negotiation processes

- Strong relationship-building and communication skills.

- Proven track record of driving customer adoption and retention.

- Ability to identify growth opportunities within existing accounts.

- Comfortable working cross-functionally with technical and sales teams.

- Based within commuting distance of Clark, NJ, with flexibility to travel locally.

What We Offer

We offer a competitive benefits package that includes:

- 401(k) plan

- Health insurance

- Dental insurance

- Vision insurance

- Life insurance

- Paid holidays

- Vacation

- Employee negotiated discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.

What To Do Next

You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our LinkedIn: @Turtle.

Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.