Senior Customer Success Specialist

Nabors Drilling Solutions is seeking a Senior Customer Success Specialist to lead high-impact customer engagement initiatives within the RigCLOUD team. In this advanced role, you will serve as a trusted advisor to our most strategic customers, driving platform adoption, operational optimization, and long-term retention. You will leverage deep industry expertise and a strong understanding of drilling operations to proactively align customer objectives with the capabilities of RigCLOUD, ensuring measurable business outcomes.

The Senior Customer Success Specialist will also play a key role in mentoring junior team members, leading cross-functional improvement projects, and influencing product direction based on strategic customer insights. Acting as both a relationship builder and a technical consultant, you will work closely with Sales, Product Development, Training, 24/7 Support, and Operations to enhance customer value and contribute to the ongoing growth of the RigCLOUD business.