Customer Success Coordinator

Customer Success Coordinator

Victoria, BC

In-Office

Permanent Full-time

$50,000 - $60,000

Shift Energy Group is hiring a Customer Success Coordinator to deliver exceptional service and support across our solar and energy storage projects in the Vancouver Island region. This is an excellent opportunity for someone early in their career who is eager to grow into a Project Manager role.

We're a leader in designing and building solar and energy storage projects across Canada. We work on residential, commercial, off-grid, and on-grid projects, offering comprehensive solar and energy storage solutions tailored to diverse energy needs.

Headquartered in Victoria, BC, we operate in five provinces: British Columbia, Alberta, Ontario, New Brunswick, and Nova Scotia. Our mission is to deliver exceptional, sustainable energy solutions that drive positive change and move the industry forward.

About the Role:

In this role you’ll gain hands-on experience in customer success and project coordination. Working closely with clients, Customer Success Specialists, and permitting authorities, you’ll play a key part in keeping projects organized, on schedule, and aligned with our high standards. You’ll receive training and mentorship with a clear path toward developing into a Project Manager.

Key Responsibilities:

· Assist with scheduling and coordinating project activities

· Communicate with clients to provide updates and ensure a positive experience

· Support permitting processes and track required documentation

· Collaborate with internal teams to keep projects moving smoothly

· Maintain accurate records of client communications and project details

· Learn project management best practices to prepare for a future Project Manager role

What We’re Looking For

· 1 year of customer success or customer service experience — ideally in construction, clean tech, or home services

· Strong communication and interpersonal skills

· Strong organizational and scheduling skills

· Experience working in fast-paced, high-volume environments

· Attention to detail and willingness to learn new systems and processes

· A customer-first mindset with a passion for clean energy and project management

We Offer:

· Competitive wage range of $50,000-$60,000 a year

· Extended health, dental, and vision benefits

· RRSP matching, paid time off and opportunities for professional development

· An inclusive and forward-thinking team culture with annual team-building events and activities

Details

· Location: 2657 Wilfert Rd #205, Victoria, BC V9B 5Z3

· Hours: 40 hours/week, Monday through Friday

Join us in shaping the future of the solar industry in Canada.

To learn more about our team and culture, visit shift.ca or check out @shiftenergygroup on Instagram.

Diversity, Equity, and Inclusion

At Shift Energy Group, we are committed to creating an inclusive and respectful workplace where everyone feels valued and empowered. We are proud to be an equal-opportunity employer and welcome applications from candidates of all backgrounds and identities. All qualified applicants will receive fair and equal consideration for employment.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

- Dental care

- Employee assistance program

- Extended health care

- RRSP match

- Vision care

Application question(s):

- Are you legally authorized to work in Canada?

Experience:

- Customer service: 1 year (preferred)

Location:

- Victoria, BC (preferred)

Work Location: In person