Customer Success Lead

About Civ Robotics

Civ Robotics is revolutionizing the $3 trillion infrastructure construction industry by automating repetitive, labor-intensive tasks. Our mission is to bridge the workforce gap and accelerate the development of critical infrastructure projects with cutting-edge robotics and autonomous navigation technology.

With over 100 robots deployed and actively transforming construction sites worldwide, we’re redefining efficiency, safety, and precision in the field. Backed by top-tier investors, Civ Robotics is a fast-growing startup headquartered in San Francisco, founded by industry experts with deep construction experience.

Join us in building the future of construction automation and be part of a team that’s shaping the next generation of robotics!

Role Overview

We’re looking for a Customer Success to lead and scale our post-sales experience. You’ll oversee all aspects of customer onboarding, support, and training, ensuring that our customers not only succeed with our technology but become long-term partners and advocates. This is a high-impact leadership role for someone who thrives at the intersection of technology and customer experience, with a passion for creating world-class service at scale.

As the first Director of Customer Success, you’ll build and lead a high-performing CS team, define scalable processes, and maintain strong relationships with our clients—from construction field teams to executives at top-tier EPCs and surveying firms.

Responsibilities

Why Join Us?

Ready to help redefine construction?

If you're passionate about customer success and want to be part of building something meaningful, we’d love to hear from you.