Customer Success Manager

Position Description

The Customer Success Manager (CSM) reports directly to the Chief Commercial Officer and plays a critical role in fostering long-term customer relationships. As the primary point of contact for a portfolio of Trimark’s key clients, the CSM is responsible for ensuring the ongoing success and satisfaction of customers leveraging our SCADA, metering, and energy management solutions. This role focuses on maximizing customer value, driving retention, and enhancing satisfaction by proactively managing relationships, addressing challenges, and championing customer needs across internal teams. The CSM will collaborate closely with engineering, operations, and technical support teams to ensure that our clients’ utility-scale PV and BESS projects operate seamlessly, efficiently, and in alignment with their strategic objectives.

Primary Responsibilities

Qualifications & Requirements

Physical, Mental & Emotional Requirements

Employees may be required to sit for long periods of time using a keyboard and monitor display, travel to other locations, lift up to 20lbs, and push/pull up to 50lbs. Must be able to organize and prioritize work in accordance with deadlines, adapt behavior and work methods in response to changing conditions or challenges. Employees will be involved with sustained activity required for analysis, reasoning, and problem solving. Must be able to develop and maintain cooperative working relationships, recognize emotionally charged issues and respond appropriately, act with professionalism, and work both independently and collaboratively. Must be able to proactively encourage a work environment that encourages innovation and creative solutions and be able to develop effective working relationships with all levels of the company and outside partners.

Work Environment

Most work will be performed in a professional, climate-controlled office setting, with occasional minor fluctuations in temperature. Employees will typically work at an assigned desk under standard office lighting. Travel will be required to client sites, industry events, and trade shows, where the Customer Success Manager will represent Trimark and engage in on-site customer success activities. Travel will be conducted using a company-provided vehicle when necessary.

We’re not perfect (no one is!) If your skillset is a bit different than what we’ve identified but you share our passion for renewable energy and believe you can make a valuable contribution to the role we’d love to learn more about you!

About Trimark

Trimark is an industry leader in the movement towards a greener grid and a cleaner future. We design systems and provide services to enable the integration of large-scale renewable power plants into the power grid. Our products are at the forefront of generating dispatchable power from renewable plants by combining the intermittent renewable resource with energy storage. We manage thousands of renewable energy sites for industry-leading clients and support regulatory and operational compliance solutions for complex systems associated with critical infrastructure – electric loads, power generation, water infrastructure and other similar applications.

Trimark provides systems and services that power producers, utility providers, and independent load serving entities need to participate in organized electric markets, as well as the information ISO’s and Balancing Authorities need to manage the bulk electric grids. Our team designs systems from concept to commissioning, including system and network architecture, software development, component assembly, technology configuration, installation, testing, certification, ongoing support, and maintenance.

Benefits

Legal Notes

Equal Opportunity Statement

Trimark is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and coworkers.

E-Verify Statement

Trimark will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

Work Authorization

This role is Not Eligible for sponsorship by Trimark, including future sponsorship. Candidates must reside in the United States.

Consequence of Error

The employee will have access to confidential information. Intentional or erroneous disclosure of information to unauthorized parties may have far reaching impact.

Pay Transparency

Compensation is based on market rate, job level, job related knowledge, skills, experience, education, and certifications.

Candidate Safety

Trimark engages in a structured hiring process during which you will meet with multiple team members. We do not issue offers based on email contact and will not ask for your personal or sensitive information prior to an accepted offer. Communications from our talent team will come from the trimarkassoc.com domains.

Unsolicited Candidate Referrals

Trimark values our strategic partnerships with our agency partners who may supplement our internal recruitment team’s efforts from time to time. To submit candidates for consideration, agency partners must have an executed agreement signed by Trimark’s president and a job specific requisition. Without such agreements in place, Trimark will not pay a fee to any agency. Unsolicited referrals from any source other than directly from a candidate will be considered Trimark property and will be considered to have been referred by the agency free of any charge or fee. This includes resumes, partial resumes, candidate profiles, and candidate details or information.

Trimark engages in a structured hiring process during which you will meet with multiple team members. We do not issue offers based on email contact and will not ask for your personal or sensitive information prior to an accepted offer. Communications from our talent team will come from the trimarkassoc.com domains.