Tradebe

Customer Success Manager

LocationMerrillville, IN

About This Job


Discover Tradebe


Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing.


The Opportunity


Extensive technical knowledge in the Environmental Services industry is required to be considered for this position. Candidate must be located in either the Midwest or Northeast region of the United States.


We're on the hunt for an energetic and driven Customer Success Manager to join our team! In this pivotal role, you'll be the trusted advisor and main point of contact for some of our most valued customers. Your mission: nurture strong relationships, inspire loyalty, and champion advocacy.


You'll excel by fostering genuine connections, proactively addressing challenges, and uncovering exciting business opportunities that benefit both our customers and our company. If you're passionate about creating exceptional customer experiences and thrive in a dynamic environment, we want to hear from you!


Key Job Responsibilities


Customer Onboarding: Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation.

Account Management: Serve as the primary non-sales contact for assigned accounts, fostering strong relationships, monitoring product adoption to provide optimization recommendations, and contributing to strategic account planning, including pricing and renewals.
Opportunity Identification and Connection: Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer’s organization to strengthen partnerships and capture greater wallet share.
Metrics and Reporting: Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met.
Proactive Issue Resolution: Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly
Financial Management Support: Proactively identify billing discrepancies and issues through the support of the Finance and Operations team and develop plan to resolve in a timely manner
Environmental, Health & Safety: Foster a culture of safety by prioritizing and ensuring compliance with all Environmental, Health, and Safety (EHS) policies and procedures.
Qualifications


Education and Experience: Bachelor’s degree in Business Administration, Environmental, Chemistry, or related field required. 7+ years of experience in a customer success or experience, or technical role in the industry. Additional experience in lieu of a Bachelor’s degree accepted.




Skills:


Knowledge of RCRA and waste profiling required.
Strong organizational skills and attention to detail.
Previous customer success experience, sales, or account management experience
Impeccable communication skills: verbal, written, and presentation skills
Customer-centric mindset with a win-win mentality
Knowledge of best practices in customer success and retention
High work capacity, dependable, results oriented and strong sense of urgency
Ability to travel 10-20% for customer meetings (quarterly)
Proficiency in SAP is highly desirable.

Ready to make a difference? Apply now!


#TeamTradebe #SustainableCareers #TradebeJobs


If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities!


Tradebe is committed to guaranteeing selection processes based on merit and skills free of any bias based on age, gender, sexual orientation, religion, or nationality. We believe in equal opportunities, and we work for it.




Nearest Major Market: Gary


Nearest Secondary Market: Chicago


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