Customer Success Representative

About Us

Description

Are you passionate about delivering exceptional customer experiences? Join Hitachi Energy as a Customer Success Coordinator in Jefferson City, MO, where you'll play a pivotal role in managing post-order processes for our diverse client base, including Utilities, Original Equipment Manufacturers, and Commercial & Industrial sectors. You'll lead efforts from order acceptance through shipment, warranty, and after-market services, ensuring smooth and efficient operations. This is your chance to be the voice of the customer, driving satisfaction and contributing to our world-class customer experience.

How You'll Make an Impact

+ Process new orders and drive the "clean order" initiative. + Collaborate with engineering to meet customer expectations with quality and timely drawing packages. + Manage change orders and foster positive relationships with Operations, Quality, Supply Chain, Engineering, and Production Planning. + Support revenue maximization by reducing units on shipping hold and managing customer orders. + Handle return authorizations, customer concessions, milestone billing, and overdue invoices. + Implement lean manufacturing methodologies for continuous improvement. + Communicate shipping schedules and resolve potential delays. + Participate in daily meetings and escalate issues for resolution.

Your Background

+ Bachelor's degree in Engineering or Business, or equivalent work experience. + Work authorization to permit employment with Hitachi Energy in the USA without future sponsorship. + Onsite presence required in Jefferson City, MO. + Experience with Microsoft Office and SAP is beneficial. + Knowledge of general accounting principles. + Strong organizational skills and basic understanding of project management. + Aptitude for technical specifications and problem-solving skills.

More About Us

+ At Hitachi Energy, we offer a dynamic work environment with opportunities for growth and development. + Join a team that values innovation, collaboration, and excellence in customer service.

Ready to make a difference? Apply now and become a key player in our Customer Success team!

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

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