Home Energy Center

Customer Service Supervisor

LocationMinneapolis, MN
Job TypeFull-time
Salary$50,000-$80,000

About This Job

Job Title: Customer Service Supervisor Company: Home Energy Heating and Cooling Location: Plymouth, MN

About Us:

Home Energy Heating and Cooling is a trusted provider of residential HVAC services. With a commitment to quality workmanship and outstanding customer care, we help homeowners stay comfortable year-round. As we continue to grow, we're looking for a dedicated Customer Service Supervisor to lead our support team and ensure an exceptional client experience.

Job Summary:

As the Customer Service Supervisor, you will manage and support a team of customer service representatives. Your goal will be to maintain high service standards, handle escalated customer issues, and continuously improve our customer support processes. You’ll play a key role in ensuring our clients feel heard, valued, and taken care of.


Responsibilities:

Supervise and mentor a team of customer service representatives

Monitor daily operations to ensure timely and professional customer support
Handle escalated customer issues and resolve complaints efficiently
Train new team members and provide ongoing coaching
Track performance metrics and implement improvements
Collaborate with service technicians and dispatch to coordinate appointments
Ensure compliance with company policies and industry standards


Qualifications:

Strong communication and problem-solving skills
Ability to multitask and stay organized in a fast-paced environment
Proficient with computers and customer service software (CRM or dispatch systems a plus)


What We Offer:

Competitive pay based on experience
Health benefits
Paid time off and holidays
Opportunities for advancement and training

How to Apply:

Submit your resume through Indeed or email it directly to info@homeenergycenter.com. We look forward to hearing from you!


Job Type: Full-time


Pay: $50,000.00 - $80,000.00 per year


Benefits:

401(k)

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off


Schedule:


8 hour shift


Work Location: In person

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