WEC Energy Group

Customer Service Supervisor

LocationPort Washington, WI
Job TypeFull-time
Salary$88,473-$132,709

About This Job

We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in our Port Washington, Wisconsin location. The Customer Service Supervisor position is currently a full-time in-person role.


About Us


WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.


As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.


If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.


Job Responsibilities

The Customer Service Supervisor is responsible for the following duties:


Lead a team of Service Managers, Energy Service Consultants, Customer Service Technicians, Designers, Expediting Clerks, and other clerical employees

Provide a high level of proactive service to We Energies gas and electric customers
Provide coaching, counseling, discipline, training and development to team members as required
Establish performance management and development plans (goals) annually with each team member
Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary
Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider
Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high quality product is maintained
Create an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issues
Lead the service team to be the customer advocate for customers, to help customers makegood decisions and to influence action internally
This position is part of a rotation for on call/off hours response
Minimum Qualifications


Associate's Degree in Business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered

3+ years of customer service experience
Strong leadership ability and above average communication skills, including effective negotiation and client commitment management
Must meet company standards for driving and maintain a valid driver's license
Preferred Qualifications


Bachelor's Degree

End Date: 05/01/2025


Pay Range Minimum: $88,473


Pay Range Maximum: $132,709


The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.



WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Legal authorization to work in the United States is required. We will not sponsor for Employment visas, now or in the future, for this job opening.


WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.



EEO/AA policies and statements


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