Step into a leadership role where service meets community impact. The City of Medford Parks & Recreation Department is seeking a Customer Service Supervisor to lead front-line operations at two of our busiest community hubs—Santo Community Center and Rogue X.
In this role, you'll supervise and support administrative staff, oversee activity registration and facility bookings, and play a key part in public communication—from social media to brochures. We’re looking for a proactive organizer who brings strong communication, tech savvy (bonus points for experience with Perfect Mind or similar systems), and a passion for exceptional customer service. If you're ready to lead with purpose and thrive in a fast-paced, people-first environment, this could be your next step. Make your mark in a role that blends leadership, problem-solving, and service to your community—apply today at Medfordoregon.gov!
Required Education and Experience:
•Graduation from high school or GED equivalent; and
•Five (5) years of increasingly responsible administrative and leadership experience to perform the job effectively.
Preferred Qualifications:
•Public sector work requiring direct contact with the public and the ability to manage computer applications such as Perfect Mind is desirable.
Available Schedule:
•8 hours daily, variable schedule
•Opportunity for alternate schedule after the first 90-days:
•9-80 (nine-hour workdays with a three-day weekend every other week)
•4-10 (four 10-hour days with three days off each week)
Compensation & Information on Benefits:
This position is part of the Non-Represented employee group.
Scheduled salary increases and a potential 2.5% Cost of Living Adjustment (COLA) are anticipated effective July 1, 2025
The anticipated hiring range for the Customer Service Supervisor position is $31.47 (first step) to $33.05 or $34.70 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, andqualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Six steps are included in this salary range, allowing opportunity for annual movement through the steps.
Healthcare Benefits:
•Medical, vision and dental benefits for employee and family, paid at 100% by the City with the opportunity to buy-up to a lower deductible plan
•Life and Accidental Death and Dismemberment insurance – policy value of $50,000 paid by the City
•Long-term disability insurance provided by the City
•Health Reimbursement Account (HRA-VEBA) contributions provided by the City
Retirement Benefits:
•Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee
•PERS is 100% fully paid as the City pays both the employer and the employee’s (6%) contributions
•Deferred Compensation retirement plan (Section 457 Plan) for employee's retirement planning
Additional Benefits:
•Paid vacation, sick leave, and holidays
•Employee Assistance Program (EAP)
•The City’s Wellness Program promotes physical, social, emotional, intellectual, financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually
•Access to the City's fully equipped fitness center 24/7
Examples of Job Duties:Essential Functions of the Position:
•Directs, trains, and evaluates the work performance of assigned staff at the Santo Community Center and Rogue X; assigns duties and completes work schedules; monitors staff and processes to ensure established policies and procedures are understood and adhered to.
•Supervises staff, including assigning work, scheduling, providing guidance, employee development, hiring, disciplinary recommendations, etc.
•Responsible for conducting performance management reviews and evaluations of direct reports.
•Assesses customer service needs, responds to inquiries from customers regarding City services and programs and interpretation and application of codes, regulations, policies, and procedures.
•Investigates addresses and provides resolution to concerns, and tracks outcomes.
•Performs various clerical and administrative tasks and duties, such as: data entry and extraction, correspondence, prepares reports, maintains records, etc.
•Maintains registration and facility software, including core programming of the software packages.
•Develops and implements various procedures and processes and conducts staff training.
•Supervises facility reservations and activity registration for all complexes the Department manages, including Santo Community Center, Rogue X, etc.
Other Functions of the Position:
•Serves as a liaison with City departments, external organizations, agencies, and citizens.
•Responds to requests for information, schedules and attends meetings, prepares agendas and records minutes.
•Coordinates social media postings, press releases, and develops program brochures and flyers.
•Assists in planning and coordinating special events and meetings and assists with the volunteer program and produces related presentation materials.
•The scope of the assigned area will depend on departmental and/or citywide operational structure and is at the discretion of the Office Administrator.
•Upholds the values of the organization and has strong customer service orientation.
•Handles job stress and interact effectively with others in the workplace.
•Foster an environment that embraces diversity, integrity, trust, and respect.
•Is an integral team player, which involves flexibility, cooperation, and communication.
•Performs other related projects and duties as assigned.
•Demonstrates regular, reliable, and punctual attendance.
Go to Medfordoregon.gov to apply for this position!
Job Type: Full-time
Pay: $65,467.78 - $83,555.31 per year
Benefits:
•Employee assistance program
Schedule:
Work Location: In person
Medford, OR
Full-time
$65,467-$83,555
