Supervisor, Customer Ops - Customer Assistance

Overview

The Customer Service Supervisor is responsible for supervising the Customer Service Representatives (CSR); plan, direct and control activities of CSRs to ensure that customers are provided with the highest quality, courteous and efficient service, and to ensure achievement of all applicable PSC, Corporate and Section goals and standards.Responsibilities

Core Responsibilities* The Supervisor in Customer Assistance will supervise up to 25 Customer Service Representatives who handle telephone contact, mass market and commercial customer billing including legacy and smart meter accounts, remote reconnects through CAMP, Customer Relationship Management System Cases, PEGA appointments, Electric/Gas/Steam emergency calls.

Qualifications

Required Education/Experience* High School Diploma/GED and five (5) years of related work experience or

Preferred Education/Experience* Associate's Degree and experience with MS Word, Excel and Outlook are preferred

Relevant Work Experience* 2 years Customer Operations experience, required.

Skills and Abilities* Strong written and verbal communication skills and

Licenses and Certifications* Driver's License Required

Physical Demands* Ability to push, pull, and lift up to 25 pounds

Additional Physical Demands* Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.