Supervisor, Ops Customer Service

IGNITE your career with New Mexico Gas Company!

By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our difference, unique perspectives and talents are our strengths and integral to the success of our company.

New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric, TECO and Peoples Gas.

This job posting is a summary of the job description. To request the full job description, please email nmgccar@tecoenergy.com.

Supervisor, Ops Customer Service

City: Albuquerque

State: NM

This position will be open to internal and external applicants and will close on Friday, May 16, 2025.

This position pays between $78,640.00 to $98,300.00 and is based on skills, experience and education of the successful candidate.

About This Opportunity

Are you passionate about delivering exceptional customer service? New Mexico Gas Company has an opportunity for a Supervisor, Ops Customer Service. This exciting role supervises activities such as customer service, customer billing, call center operations, credit and collection, customer assistance, division accounting, meter reading, cashiering, data entry, division accounting, marketing, and sales. The successful candidate will manage regulatory, legal, community, governmental and customer interface for purposes of complaint resolution, customer satisfaction and program management.

Primary Duties and Responsibilities

Successful Candidate Must Have:

Working Conditions

Field or office environment. Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds.