Customer Service Representive

Customer Service Representive

Location:

Houston HQ Office

At Sibelco, we advance life through materials.

For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match?

At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.

Do you thrive on solving problems, keeping things organized, and making customers smile? If yes, then this role is for you! Join us as a Customer Services Representative and become the go-to person who keeps everything running smoothly—from orders to logistics and beyond.

Your Impact in This Role

As a Customer Services Representative your responsibilities will include but are not limited to:

- Act as the first point of contact for customers, resolving commercial, technical, and operational issues.

- Manage customer onboarding according to company processes.

- Handle order and contract management, including order entry, amendments, billing, and price revisions.

- Provide commercial support by preparing offers, sending samples, and handling inquiries.

- Administer accurate data in ERP systems and maintain shipment files for audit purposes.

- Coordinate logistics activities, including transport planning, customs documentation, and complaint resolution.

- Manage export processes, track shipments, and liaise with customs agents for overseas deliveries.

What You Bring to the Table

Education: Bachelor’s degree in Logistics, Business Administration, Transportation, or related field OR 2+ years of experience in customer service or logistics in an international environment.

Skills & Competencies:

- Strong organizational and time management skills.

- Excellent communication and problem-solving abilities.

- Proficiency in ERP systems (SAP preferred), Salesforce, BI, CPM

Languages: Proficient in English and Spanish preferable

Benefits

- Medical Insurance

- Prescription Drug Benefits

- Dental Insurance

- Vision Insurance

- Life Insurance

- Disability Insurance

- Critical Illness Insurance

- 401(k) Retirement Savings Plan

Why Join Us?

Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:

- Meet Our People: Careers

- Learn About Our Recruitment Process: Learn More

- Discover Our Sustainability Goals: Sibelco priorities

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

How to Apply

Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.