Quality Oil Company LLC

Customer Service Representative

Winston-Salem, NC

Full-time

About This Job

Customer Service Representative – Service and Delivery

Position Summary

The Service and Delivery Customer Service Representative receives calls and inputs into the Quality Oil System to meet the customers’ needs in the most efficient and effective manner possible. The main duties of the customer service representative are to take calls, create work orders/delivery orders, schedule service appointments, process payments, and provide outstanding service to the customer.

Responsibilities

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To Provide the highest level of Customer Service while maintaining a competent communication with customers, technicians, drivers, team members, supervisors.

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Make outgoing and receive incoming calls / texts / e-mails assisting in needs from: conducting service surveys, sales, account inquiries, billing questions/issues, scheduling deliveries, advising clients of promotion, and credits forwarding complex issues to leadership for resolution.

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Complete billing assignments, mailing hard-copy invoices to customers without electronic delivery

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Maintain scheduled service calls on an electronic service dispatch board, making sure all calls are scheduled with the appropriate technician in a timely manner.

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Perform order system maintenance as needed

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Is knowledgeable of basic propane, fuel terminology and assists in order parts and coordinating their delivery / pickup.

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Assists leadership in any other administrative duties / projects as requested by management.

Requirements

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Bilingual is beneficial but not required

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Solid computer skills with strong knowledge of Microsoft Word, Excel, and PowerPoint and other software as assigned.

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Strong organizational and multi-tasking skills and strong attention to detail

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Customer service oriented with excellent communication skills – both verbal and written

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Excellent problem solving and decision-making skills

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Knowledge of local geographic area, including roads and highways

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Must have a valid driver’s license, clean MVR, and meet company fleet requirements if required to drive for the organization

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Must be able to sit and work on a computer/telephone for extended periods of time and lift up to 40 lbs. periodically

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Ability to multi-task and prioritize assignments in a team environment and independently

Job Type: Full-time

Expected hours: 40 per week

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Flexible schedule

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Health insurance

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Paid time off

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Vision insurance

Shift:

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Day shift

License/Certification:

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Driver's License (Required)

Ability to Commute:

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Winston-Salem, NC 27127 (Required)

Ability to Relocate:

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Winston-Salem, NC 27127: Relocate before starting work (Required)

Work Location: In person