Customer Service Representative

Job Summary:

As a Customer Service Representative at our company, you will be the first point of contact for our customers. Your primary responsibilities will include answering phone calls, generating work orders, and assisting customers who visit our premises. Your excellent communication skills, technical knowledge, and customer-oriented approach will ensure outstanding service and customer satisfaction.

Responsibilities:

1. Answer incoming phone calls promptly and professionally, providing exceptional customer service.

2. Understand customer inquiries and address their questions or concerns accurately and efficiently.

3. Create work orders based on customer requests, ensuring accurate and detailed documentation of each service request.

4. Work with the scheduler to coordinate service appointments with customers, field technicians, and service managers.

5. Handle customer complaints or issues with empathy, patience, and a focus on resolving problems promptly.

6. Collaborate with internal teams, such as sales, operations, and technical support, to ensure seamless communication and efficient problem resolution.

7. Maintain customer records, update databases, and keep accurate records of interactions and transactions.

8. Assist customers who visit our premises, providing a welcoming and helpful environment.

9. Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate information to customers.

10. Provide feedback to management regarding common customer inquiries or concerns to improve processes and customer experience.

11. Identify sales opportunities and refer customers to appropriate sales representatives when applicable.

Qualifications:

1. High school diploma or equivalent; additional certifications or training in customer service or related fields is a plus.

2. Proven experience in customer service or a similar role, preferably in the water pump, water filtration, generator, or electrical industry.

3. Excellent verbal and written communication skills, with the ability to effectively convey technical information to customers.

4. Strong problem-solving skills and the ability to handle customer complaints or difficult situations with professionalism and empathy.

5. Proficiency in using customer service software, databases, and other relevant tools.

6. Basic technical knowledge or a willingness to learn about water pumps, water filtration systems, generators, and electrical equipment.

7. Strong organizational skills with the ability to prioritize tasks and manage time effectively.

8. Ability to work both independently and collaboratively in a team-oriented environment.

9. Friendly and customer-focused attitude, with a commitment to providing excellent service.

10. Flexibility to work occasional weekends or evenings, as needed.

Note: This job description provides a general overview of the responsibilities and qualifications required for the position of Customer Service Representative. The specific duties and requirements may vary based on the company's policies, procedures, and unique needs.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

•

401(k) matching

Shift:

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8 hour shift

Work Location: In person