Customer Service Representative

As a Customer Service Representative (CSR), you are required to assist customers with inquiries and issues related to Mid-West Metal Product Companies products and services. In order for a candidate to be considered for this position, they:

- Must be at least 18 years of age.

- Must be able to work full-time (40 hours a week), Monday through Friday.

- Must be able to work legally in the United States without requiring a sponsorship.

Key Responsibilities:

- Customer Interaction: Engage with customers via phone or email to address inquiries and provide information.

- Problem Resolution: Resolve customer issues, complaints, and concerns efficiently and professionally.

- Order and Account Management: Process orders, returns, exchanges, and manage customer accounts as needed.

- Information Provision: Offer detailed information about company products, services, and policies.

- Record Keeping: Accurately document customer interactions, transactions, and the actions taken to resolve issues.

- Escalation: Identify and escalate complex issues to the appropriate departments or supervisors.

- Feedback and Collaboration: Provide feedback to management on recurring customer issues and collaborate with other teams to ensure consistent service.

- Product Knowledge: Continuously update knowledge of products, services, and company procedures.

Essential Skills and Qualifications:

- Communication: Excellent verbal and written communication skills.

- Interpersonal Skills: Patience, empathy, and a positive attitude to create a positive customer experience.

- Problem-Solving: Strong analytical and problem-solving abilities to address customer needs.

- Technical Proficiency: Ability to use CRM software, Microsoft Office Suite, and customer service platforms.

- Multi-Tasking/ Organizational Skills: Ability to work on multiple issues at one time.

- Time Management: Ability to manage time effectively.

Education:

- A high school diploma or equivalent is generally required.

Experience:

- Prior customer service experience preferred, but not required.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

Work Location: In person