Customer Service Representative

Adams Sanitation is a fast-growing waste hauler serving residents and businesses in Northwest Florida providing a full range of waste and recycling collection and disposal services. At Adams, safely exceeding customer expectations while supporting the communities that we serve is what drives us every day. Our fast-growth and team focused environment makes us a great place to work for dynamic, self-motivated people.

Job Purpose

- To be responsible for assisting customers by addressing inquiries, resolving issues, and providing information about products or services. They ensure a positive customer experience by delivering prompt, professional, and courteous support.

Tasks

- Serve as the first-line representative, delivering exceptional service that exceeds customer expectations in every interaction.

- Inform customers about route changes and delays, providing timely and accurate updates to keep them well-informed.

- Relay customer inquiries and concerns to the appropriate Operations team members, ensuring prompt resolution and follow-up.

- Maintain up-to-date customer records, ensuring accuracy and consistency across all customer interactions.

- Communicate billing information clearly, explaining bill cycles, and processing payments to assist customers in managing their accounts.

- Respond to incoming phone calls, handling a variety of requests including new accounts, account changes, service adjustments, bulk or special pick-ups, dumpster rentals, and more. Escalate unresolved matters to the Customer Service Manager as necessary.

- Stay current on company service policies, ensuring that you provide accurate and relevant information, even in challenging customer situations.

- Actively engage in training and growth sessions with supervisory staff, fostering continuous learning and improvement.

- Support and embody the company’s core values, contributing to a positive and motivated team culture.

- Collaborate with the Customer Service Manager to complete overdue account control tasks and ensure timely account resolutions.

- Assist in gathering metric data and customer information as needed for internal reporting purposes.

Qualifications

- Exceptional verbal and written communication skills to engage effectively with both customers and internal teams.

- Strong organizational abilities with meticulous attention to detail.

- Reliable, trustworthy, and ethical work habits with a commitment to delivering quality service.

- Ability to excel in a fast-paced, dynamic environment, managing multiple tasks efficiently while maintaining focus on customer satisfaction.

- Strong problem-solving skills and a proactive approach to addressing customer needs.

- A collaborative, team-oriented mindset with a passion for shared success and collective goals.

Education & Experience

- High school diploma, GED, or equivalent.

- One to two years of experience in a customer service or office environment.

- Proficiency with Microsoft Office and familiarity with customer service software

- BACKGROUND CHECK REQUIRED