Customer Service Representative

About BVD Group

BVD Group is comprised of several entities including BVD Petroleum, BVD Capital and BVD Equipment Finance.

Over years of growth, BVD Petroleum has successfully become Canada’s Largest Fuel Network featuring 16 BVD sites, 700+ partnering locations across Canada and United States, and a leading fleet card service program.

BVD Petroleum, has been proudly serving Canadians since 1999. With over 20 years of experience in the transportation industry, we understand the needs of growing trucking companies. BVD has helped hundreds of clients become financially stable, allowing them to succeed and prosper.

Client Service Representative role requires the ability to work in a fast paced, friendly, team environment where employees are encouraged and empowered to assist valued clients with their fueling needs from the driver level to the boardroom.

Job Description:

- Quickly identify and solve problems to address client account inquiries while providing technical and troubleshooting support assistance with our fuel card program

- Uses a variety of resources,tools and methods provided to offer accurate, timely and complete information to customer inquiries over emails and phone calls

- Ensuring any invoice or reporting inquiries are handled quickly and efficiently, providing knowledge and good customer service

- Collaborate with Internal & External parties to resolve customer issues, concerns and inquires

- Perform data entry of any relevant client, employee and billing information

- Offer support and solutions to customers in accordance with the company's customer service policies

- Know when to escalate queries to management in accordance with the company guidelines

- Assist customers with online demos of customer portal and confidently answer all questions for new customers navigating our internal customer website

- Other office tasks as assigned

- The role might require you to work evenings, weekends and/or holidays. A successful candidate will need to be flexible with availability

Qualifications

- Professional experience with Microsoft Office applications required (particularly Outlook and Intermediate Excel)

- Knowledge of the transportation industry is a strong asset, not required

- Experience directly communicating with clients is a strong asset

- Intermediate reading comprehension and excellent verbal communication skills in the English language

- Minimum 1-2 years of direct customer service experience is required

- An ability to work independently and in a group environment

- An ability to prioritize, multi-task, and deal with competing priorities.

- Must be dependable and accountable (attendance and punctuality)

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

- Dental care

- Extended health care

- Vision care

Work Location: In person