Customer Service Representative

Job description

Main Job Tasks and Responsibilities

- answer inbound telephone calls

- qualify customer inquiries and transfer to department/person

- take service calls, set up new accounts, and schedule accordingly with customer

- make outgoing calls to schedule appointments with existing contract customers

- enter new customer information into system

- update existing customer information

- follow up customer calls where necessary

- document all call information according to standard operating procedures

Education and Experience

- proficient in relevant computer applications

- required language proficiency

- knowledge of customer service principles and practices

- knowledge of accounting/billing practices

- knowledge of call center telephony and technology

- some experience in a call center or customer service environment

- good data entry and typing skills (65 WPM minimum)

- knowledge of administration and clerical processes

Key Competencies

- verbal and written communication skills

- listening skills

- purchasing/ordering/receiving and then turning over to dispatch

- problem analysis and problem solving

- basic accounting skills

- customer service orientation

- organizational skills

- attention to detail

- judgment

- adaptability

- team work

- stress tolerance

- resilience

Accepting resumes via email.

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Professional development assistance

- Vision insurance

Shift:

- 8-hour shift

- Day shift

Work Location: In person