Customer Service Representative (Remote)

Are you a people-person with top-notch communication skills, phone etiquette, and sales experience? Do you thrive in a fast-paced, team-driven environment? The Smart Fix Handyman is looking for a Customer Service Representative to be the friendly voice that helps our clients get the home services they need—without the hassle.

This is a remote position. If you're organized, tech-savvy, and know how to keep things running smoothly, we want to hear from you!

Who We Are:

The Smart Fix Handyman is a growing, service-driven company dedicated to providing reliable and high-quality handyman solutions. We take pride in making home repairs and improvements simple, stress-free, and efficient for our clients. Our team values professionalism, clear communication, and exceptional customer service. As we continue to expand, we are looking for team members who share our commitment to excellence and want to grow with us.

What You’ll Be Doing:

-Answering client calls and providing outstanding customer support

-Selling our services to the best of your ability

-Scheduling virtual assessments and booking jobs efficiently

-Handling clerical tasks to keep operations running smoothly

-Using ServiceTitan to manage scheduling and client info

-Communicating clearly and professionally with both customers and our team

What You Need to Succeed:

-Reliable phone & internet (this is a must!)

-Great conversation skills and the ability to create a client from a lead

-Experience with ServiceTitan highly preferred or similar scheduling software

-Strong organizational skills and attention to detail

-Ability to multitask while keeping a positive, can-do attitude

-Prior customer service experience is a plus!

-If you know Home Service/Construction lingo, that's also a HUGE plus!

What We Offer:

$15-20/hr – competitive pay for your skills and time

Work from anywhere – as long as you’ve got solid WiFi & phone service

Room to grow – potential to transition into leadership roles

If you're ready to be a key part of a growing team that values hard work, problem-solving, and great service, apply today!

Job Types: Full-time, Part-time, Contract

Pay: $15.00 - $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

Shift:

•

Day shift

Work Location: Remote