Remote Customer Solutions Representative

Company Summary Statement

Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.

Overview

Who We Are

When you join LG&E and KU, you’ll be part of an award-winning team that delivers exceptional service to 1.3 million customers in KY and VA. We operate remotely from 4 contact centers across the state and are committed to providing safe, reliable, sustainable energy to our customers. Our culture, based on listening to our customers and empowered employees delivering solutions through exceptional service, is the key to our success.

What We Are Looking For

LG&E and KU is looking for a Customer Solutions Representative to join our customer care team in a remote or on-site role, supporting our residential customers. This individual helps us deliver on our mission to provide best in class service by guiding customers through their challenges and solving problems.

Who We’re Looking For

We’re looking for individuals who enjoy a challenge and are eager to grow with us. We’re looking for:

Natural tendency to quickly problem-solve in the most stressful situations

What’s In It for You?

You don’t have to be an expert to become one! Bring your passion for people and problem solving, and we’ll invest in you to take care of the rest.

Join our team to enjoy:

#LGE&KU

#INDLGE

Responsibilities

What You’ll Do

A day in the life of a Customer Solutions Representative is fast-paced and highly-variable based on customer volume and demand. The Customer Solutions Representative is an individual contributor tasked with providing LG&E and KU’s highest caliber of customer service through direct interactions.

Qualifications

Who We’re Looking For

We’re looking for individuals who enjoy a challenge and are eager to grow with us. We’re looking for:

Natural tendency to quickly problem-solve in the most stressful situations

Must have a minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download.

Education and Experience