Customer Service Representative

Customer Service Representative I

Location: Washington Water Authority – Farmington, Arkansas

About Us

Washington Water Authority (WWA) is a public water utility serving a large portion of rural Washington County. We are committed to providing safe, reliable water service and outstanding customer support to our community.

Position Overview

The Customer Service Representative I is an entry-level position responsible for assisting customers with billing, payments, and service-related inquiries. This role requires a strong background in customer service and cash handling, along with the ability to multitask in a fast-paced office environment.

Key Responsibilities

- Provide courteous and professional assistance to customers in person, by phone, and through email

- Process cash, check, and electronic payments accurately and securely

- Assist with billing inquiries, account updates, and service requests

- Assist customers with new service

- Issue service orders to field staff and follow up with those orders

- Support plumbing permitting processes and related administrative tasks

- Resolve customer concerns and escalate issues when necessary

- Maintain accurate records and perform general office duties as assigned

Qualifications

- High school diploma or GED required

- Previous customer service experience required

- Strong background in cash collections and handling

- General office knowledge, including use of computers and office equipment

- Ability to multitask, problem-solve, and communicate effectively

- Previous experience in utilities or banking preferred

Benefits

WWA offers an excellent benefits package, including:

- Health, dental, and vision insurance

- Paid vacation and sick leave

- Participation in the APERS retirement program

- Paid federal holidays off

How to Apply

Qualified applicants may apply through this posting or visit our office in person at:

Washington Water Authority

3685 E. Heritage Parkway

Farmington, AR 72730

EOE M/F

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person