Customer Service Representative

Customer Service Representative

If you are looking for a new opportunity and you can relate your experience to our qualifications and responsibilities, we want to hear from you!

Roach Energy has an opportunity for a Customer Service Representative who possesses outstanding customer service skills and a drive to exceed managers expectations. In this role you must have excellent organizational skills and multi-tasking ability.

- Customer Service Experience and Basic Accounting is REQUIRED

Responsibilities and Duties:

- Practice pleasant phone manner.

- Greet Customers. Serve as the companies “first contact”

- Computer literate and comfortable with MS Word, Outlook and Excel

- Sort and distribute daily mail, maintain postage meter and mail invoices/ statements

- Operate switchboard and direct calls

- Backup to the sales team on all walk-in customers at the Receiving Counter.

- Process new account and delivery information

- Enter all service calls into system

- Review customer statements and accounts for accuracy. Reconcile customer accounts

- Receive, process and log customer payments

- Process credit card payments

- Ensure the accurate and timely filing of department documents.

- Performs other duties as assigned.

Expectations:

- On time with good attendance

- Positive attitude

- Ability to deal with customers in a professional and friendly manner

- Enjoys being part of a team and willing to help others

- Accepts and adapts to change, learns new things quickly

- Requires little direct supervision

- Well organized and keeps area clean, takes care of office equipment

- Dresses appropriately for job according to Corporate Dress Code Policy

Benefits:

- Competitive Pay based on Experience

- Medical, Dental, Vision - Eligible on day one

- 401-k with 4% company match

- Generous Paid Time Off

Qualifications:

- Valid driver’s license and reliable transportation

- Ability to pass a Drug Test and Background Check

- Must be willing to work evenings/ weekends and longer days in-season