Customer Service Representative

Company Description

The Energy Co-op of Vermont is a member-owned, not-for-profit cooperative based in Colchester, Vermont, serving over 2,500 members across Northwestern and Central Vermont. Specializing in delivering heating oil, kerosene, and Vermont-made wood pellets, they provide energy solutions, including home heating equipment tune-ups and installations of high-efficiency systems like furnaces, boilers, and heat pumps. Since its establishment in 2000, the Co-op has been dedicated to helping Vermonters enhance the comfort, health, and energy efficiency of their homes. Their in-house efficiency team offers energy audits and upgrades to reduce energy consumption by addressing areas such as air sealing, insulation, and outdated heating systems.

Role Description

Responsible for coordinating billing and collections of member payments, managing bank deposits and performing general office management functions in support of the GM and management team

KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge of energy billing processes

• Proficiency in Quickbooks or a comparable accounting software

• Experience working within general ledger account systems

• Advanced Excel skills.

• Understanding of billing, credit and collection laws and regulations

• Experience preparing and making bank deposits electronically

• Proficiency in reconciling payments received.

• Experience multi-tasking ability in a fast-paced, deadline driven environment

• Exceptional communication skills

• Strong conflict resolution and customer service skills

• High attention to detail and accuracy

• Demonstrated integrity and confidentiality

• Adaptability and willingness to take on new responsibilities as necessary

• Problem-solving ability

• Understanding of AP/AR best practices.

MINIMUM TRAINING AND EXPERIENCE

• Associates degree preferred or equivalent work experience in accounting, billing or finance

• Must be bondable working with money.