Customer Service Representative/Administrative Assistant

Customer Service Representative/Administrative Assistant. North Wales Water Authority, North Wales PA.

The North Wales Water Authority (NWWA) is currently accepting applications for the full-time role of Customer Service Representative/Administrative Assistant. The position may occasionally require working at different NWWA locations; however, it will initially be based at our Bucks County Office, located on Route 611 in Warrington.

Various duties and administrative skills are required, including but not limited to responding to customer inquiries via phone and written communications, processing payments, scheduling appointments for services such as water quality tasks, and assisting with grant writing, projects, composing letters and emails, interacting with and helping other departments within the organization, and performing other duties as assigned from time to time. Training will be provided.

Applicants should have strong communication skills in, at a minimum, the English language, along with reporting, organizational, and analytical skills. They must be detail-oriented, able to multitask, and capable of problem-solving. Knowledge of Microsoft Office software and related computer skills are essential job requirements. The minimum educational requirement is a High School diploma, with a preference for a College Degree in a related field or equivalent. A valid Pennsylvania driver's license (without the need for high-risk rated insurance) is required, along with successful completion of a background check, physical exam, and drug screening as prerequisites for employment.

The NWWA offers competitive pay based on the applicant's previous education, training, and experience. NWWA is an EOE employer and provides an excellent employee benefits program, as described below:

NWWA Benefit Summary. Full-time employees (working at least 30 hours per week) are eligible for comprehensive health benefits, including medical, dental, and vision coverage, life insurance, Short- and Long-Term Disability Insurance, a 401(k) plan with a limited company match, tuition reimbursement, ongoing educational opportunities, paid time off that increases with years of service, ten paid holidays, an Employee Assistance Program, and a uniform allowance for qualifying positions. Further details are available from the HR office during the interview process. The salary range for this position is $60,000.00 to $ 64,000,000, contingent upon training and experience.

Interested parties should download an employment application and additional details about this opportunity at https://www.nwwater.com/employment/. Submit applications to Mr. Robert C. Bender, Executive Director, at HR@nwwater.com. All applications must be received by 3:00 pm on Friday, December 5, 2025, unless extended by the NWWA. No phone inquiries will be accepted.

All applications will be kept strictly confidential.

Job Type: Full-time

Pay: $60,000.00 - $64,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Disability insurance

- Employee assistance program

- Health insurance

- Life insurance

- Paid time off

- Tuition reimbursement

- Vision insurance

Work Location: In person