Customer Service Associate I

The Opportunity:

Company, Department: Nova Scotia Power, Customer Care Centre

Location: Halifax, NS

Type of Employment: Regular, Full-time, On site

Closing Date: July 4,2025

Number of Positions: 15

These roles are based out of our downtown Halifax office, and you will be required to attend in-person training. The anticipated start date is mid to late August.

We are currently looking for Customer Service Associates to join our Customer Care team in permanent positions. As a Customer Service Associate, you will be the voice of Nova Scotia Power to our customers as you focus on delivering the highest level of customer service.

Key elements of this role include::

As Customer Service Associate I you will:

You must be available to work shifts between 8:00 am and 6:00 pm from Monday through Friday, for a total of 35 hours per week

Additional hours when the business requires, including supporting/storm situations which could fall within a 24-hour, 7 day per week operation.

These skills will make you successful::

You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.

Learn more about our culture and values:

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers. If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by July 4, 2025 and let us know why this role is right for you.

The perks of joining our team? We offer::

Diversity, Equity & Inclusion at Emera:

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy:

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.