Customer Associate

Customer Associate

Work Location: Bozeman, MT

Pay range: $18.00 to $25.72 per hour starting base wage with career advancement opportunity up to $32.07 per hour

Employment Status: Regular Full-time

External candidates apply at northwesternenergy.com

Internal candidates apply through iConnect.

About this position:

Customer Associate (CAs) are a dedicated and customer-focused individual who communicates directly with customers responding to a variety of customer needs and requests. CA's are a point of contact for customers, providing exceptional service and resolving inquiries related to billing, service disruptions, account management, construction processes and general utility services information. CAs take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues.

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

About this job:

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Requisition # 4446

Posting Dates: June 24, 2025 through July 8, 2025

Department/Division: Customer Care

Employment Physical: Not Required

Drug Test: Required

Background Check: Required

Relocation Benefit: None

Telecommuting: None

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com.