Customer Experience Manager

Job Description Summary

The Customer Experience Manager will provide customer Service, Project Management, ,communication, planning and coordinating of activities associated with the repair services of Gas Turbine engines and modules. This role will support the execution of the repair plan and will be responsible for project management of the engine through the repair cycle to ensure on time delivery with quality and budget in mind.

They will be responsible for providing excellent and timely communication of the status of the repair and will host customers on site to ensure there is a well planned and executed customer visit. This role will be the main point of contact for the channels and the end customer for all activities performed in the course of the repair.

Basic Qualifications

Desired Characteristics

About Us: Aero Alliance is a Joint Venture that serves three segments of customers – its two parent companies, Baker Hughes and GE Vernova, as well as the Authorized Service Providers (ASP) network. At Aero Alliance, our purpose is to deliver improved product, repair & execution strategy & fulfillment with best-in-class quality, speed and cost for the JV Partners & ASPs. Our people are the trusted experts, relied on to solve challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

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