Customer Experience Program Specialist

The Opportunity:

Company, Department: Nova Scotia Power, Reg. Marketing

Location: Halifax, Nova Scotia

Closing Date: June 17, 2025

As part of our investment in customer experience, we’re hiring a Customer Experience Program Specialist to spearhead the development of our CX training program, Customer First. This new program aims to deliver exceptional service and enhance our customer experiences by fostering a mindset that customer experience is every employee’s responsibility.

Reporting to the Manager of Customer Experience, you will be accountable for working with our CX training partner on the creation and development, implementation, delivery, and evaluation of CX training programs that equip employees with the knowledge and skills needed to provide a best-in-class experience for our customers. You will collaborate closely with department leaders to identify training needs and deliver impactful learning experiences that drive organizational success.

You will join our team at our Halifax location where we offer you a hybrid work option. Since this position will be interacting with employees located throughout Nova Scotia, some travel will be required.

Key elements of this role include::

Building the Program

Continuous Improvement

Program Operationalization

Participation and Training Delivery

Work Conditions and Physical Capabilities:

Learn more about our culture and values:

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers. If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by June 17, 2025, and let us know why this role is right for you.

The perks of joining our team? We offer::

Diversity, Equity & Inclusion at Emera:

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy:

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.