Customer Service Manager
Chatham-Kent, ON
Full-timeAbout This Job
The Customer Service Manager shall be responsible for overseeing the customer service department functions; receiving, entering, confirming and releasing necessary production documents for customer orders. The Customer Service Manager interacts daily with customers, outside sales and internal staff to ensure all information is properly documented to correct departments while ensuring quality product and on time delivery.
EDUCATION/EXPERIENCE:
•
1 to 2 years’ experience in a manufacturing environment or relative experience in customer service.
•
ERP Management System experience; would be an asset.
•
College Diploma/University Degree in Customer Service, Marketing/a related field
•
Knowledge of the aluminum extrusion industry would be an asset
SKILL REQUIREMENT
•
Ability to plan and organize
•
Ability to multitask
•
Ability to communicate effectively
•
Bilingual an asset
•
Ability to interact with people
•
Ability to manage a team
•
Excellent computer skills
MAJOR DUTIES AND RESPONSIBILITIES
•
Receives customer orders via telephone / fax / e mail
•
Ensure customer orders are entered, printed, verified, and confirmed with the customer, outlining the expected ship date. Any discrepancies are highlighted to the customer for verification and re-confirmation
•
Setup all new customers in Visual, by gathering all pertinent information, as well as requesting credit terms from the accounting department
•
Contact customers on CIA or COD accounts for payment prior to production or shipping
•
Generate and release extrusion tickets and work travellers to production. Post all required information to the press schedule
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If the schedule ship date cannot be met, re-confirmation is provided to the customer. If an expedite is requested, scheduling is asked to review and provide a response. The new date, if available, is re-confirmed to the customer
•
Request and follow up on customer pricing, part numbers and routings with Engineering
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Request RMA’s for quantity discrepancies and quality issues to the Quality Manager. Assist in providing sales order information and entering replacement orders, if needed
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Follow up with Purchasing and Engineering on sub-contractor material/die for delivery dates to ensure customer ship dates are not delayed and kept on time
•
Update, maintain and distribute the weekly Customer Order Backlog Report
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Maintain, report and update the VP of Sales with daily, weekly and monthly reports on number of orders entered and shipped / total kilos / total dollars / total sales shipped by rep’s
•
Provide a monthly report to VP of Sales on new customers to Dajcor
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Supply end of day sales and ship numbers to senior management.
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Maintain, update and close such items as credit issues, sales orders, and customer accounts
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Update and send monthly price lists to all customers
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Answer customer questions and/or concerns in a timely manner
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Assist other department team members as the need arises on various issues
•
Assist in the training of new hires in the customer service area
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Provide back up support to the Customer Account Coordinators
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Field issues from the Customer Account Coordinators and other department personnel
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Assist and interact with outside sales team by providing all requested information
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Recommend training needs for the Customer Service team, and evaluate subordinate’s performance,
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Update the Customer Service team on all concerned activities
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Ensures the Customer Service team complies with all legislative requirements and Company policies and procedures, inclusive of maintaining a safe work environment,
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Maintain filing records in an orderly fashion
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Assist in performing inventory when scheduled
Job Type: Full-time
Pay: $50,000.00-$75,000.00 per year
Benefits:
•
Company events
•
Dental care
•
Employee assistance program
•
Extended health care
•
On-site parking
•
Paid time off
•
Vision care
Schedule:
•Monday to Friday
Monday to Friday
Work Location: In person
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