Direct DC Co.

Customer Service Representative

LocationMiami, FL
Job TypeFull-time
Salary$55,000

About This Job

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding customer support. This role involves engaging with customers, addressing their inquiries, and ensuring a positive experience with our services. The ability to handle outbound calling and sales inquiries is essential, as well as being comfortable in a call center environment.


Responsibilities

Handle inbound and outbound calls to assist customers with their inquiries and concerns.

Provide exceptional customer support by actively listening and effectively communicating solutions.
Engage in sales activities by promoting products and services to potential customers.
Maintain accurate records of customer interactions and transactions using computerized systems.
Collaborate with team members to improve service delivery and customer satisfaction.
Assist multilingual customers by providing support in their preferred language when necessary.
Follow up on customer feedback to ensure satisfaction and address any issues promptly.


Qualifications

Previous experience in a call center or customer service role is preferred.
Strong communication skills in English; bilingual or multilingual abilities are a plus.
Proficiency in using computers and various software applications for data entry and record keeping.
Ability to work independently as well as part of a team in a fast-paced environment.
Strong problem-solving skills with the ability to think critically under pressure.
A positive attitude and the ability to build rapport with customers quickly.
Willingness to learn about our products and services to better assist customers.

Join us in delivering exceptional service while growing your career in customer support!


Job Type: Full-time


Pay: Up to $1,100.00 per week


Shift:


8 hour shift


Language:


another language (Required)


Work Location: In person

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