Contact Center Representative
West Springfield, MA
Full-time
$37,440-$45,760About This Job
Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive experience throughout their interaction with our company.
Duties
•
Manage incoming calls and respond to customer inquiries in a timely manner.
•
Conduct outbound calling to follow up on customer requests and provide information.
•
Perform data entry tasks accurately to maintain customer records and transaction details.
•
Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
•
Collaborate with team members to enhance overall customer support strategies.
•
Maintain a professional demeanor while interacting with customers, ensuring their concerns are addressed effectively.
Qualifications
•
Previous experience in a call center or customer support role is preferred.
•
Strong communication skills, both verbal and written, with the ability to engage effectively with diverse customers.
•
Proficiency in data entry and familiarity with office software applications.
•
Ability to analyze information quickly and provide accurate responses to customer inquiries.
•
Multilingual or bilingual candidates are encouraged to apply, as this will enhance our ability to serve a wider range of customers.
•
Excellent typing skills with attention to detail for accurate record keeping.
•
A positive attitude, strong work ethic, and the ability to thrive in a fast-paced environment.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Shift:
•Evening shift
Evening shift
Ability to Commute:
•
West Springfield, MA 01089 (Required)
Work Location: In person
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