GGA Roofing & Gutters

Contact Center Representative

LocationDublin, OH
Job TypeFull-time

About This Job

About GGA Roofing & Gutter Protection

Gutter Guards America & GGA Roofing is a leading home improvement company specializing in premium gutter protection, seamless gutters, roofing, and siding solutions. With a commitment to quality craftsmanship, top-tier customer service, and industry-leading products, we have built a strong reputation backed by outstanding reviews and a BBB A+ rating. As we continue to grow, we’re looking for motivated professionals to join our team and be part of a company that values hard work, integrity, and career advancement.


About the role

We’re looking for a vibrant Contact Center Representative to join our team. In this role, you will handle both inbound and outbound calls, schedule appointments with homeowners, and provide top-notch customer service. You will be the voice of our company, responsible for overcoming objections and creating an enthusiastic, positive impression—every single time.


What you'll do

Make outbound calls to prospective customers and follow up on leads.
Make outbound calls to homeowners who experienced a recent weather event to offer them free roof inspections.
Manage a high volume of outbound calls on a consistent basis.
Handle inbound customer service calls with professionalism and warmth.
Book appointments with homeowners for our sales team.
Skillfully manage objections and turn potential setbacks into opportunities.
Build rapport with homeowners by creating engaging and positive interactions.
Maintain accurate records of call activities and customer information.
Work closely with the team to continuously improve our call strategies and customer experience.


Qualifications

Proven experience in a call center, appointment setting, or sales role.
Exceptional communication skills and a naturally engaging personality.
Demonstrated ability to handle objections and build excitement during calls.
A proactive, energetic approach to overcoming challenges and meeting targets.
Strong organizational skills and attention to detail.
A commitment to delivering excellent customer service and a positive work atmosphere.

Gutter Guards America & GGA Roofing is an equal opportunity company and is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or background.

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