Call Center Representative

Guy Roofing is GROWING! A leading residential and commercial roofing contractor nationwide, Guy Roofing is seeking a Call Center Specialist to join our Spartanburg, SC headquarters. This is an exciting opportunity to join a fast-growing, highly motivated team of professionals as we expand our footprint nationwide.

ABOUT GUY ROOFING: Guy Roofing is among the largest and fastest-growing roofing companies nationwide. Headquartered in Spartanburg, South Carolina. Founded in 1970, we have over 50 years of experience in the roofing industry, and remain a family-owned-and-operated corporation to date. To learn more about Guy Roofing, check out our website.

ABOUT THE JOB: The Call Center Specialist handles calls from both new and existing customers regarding a variety of requests. Using knowledge of our products or services as well as great customer service skills to address issues, provide support and offer information to keep customers satisfied and retain their business.

PRIMARY RESPONSIBILITIES: Set hours will be 9a-6p Monday - Friday with occasional Saturday work from 8a-5p.

Manage large amounts of inbound calls in a timely manner.

Ability to professionally interact with clients on the phone.

Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives.

Comply with established departmental policies, procedures, objectives, and quality assurance methods.

Will be the liaison between the customer and the other staff of Guy Roofing.

Proactively work with clients to understand their current requests or issues.

Serve customers by providing product and service information.

Comfortable handling customer questions and complaints.

Responds to client phone calls in a timely manner, resolves client questions, and provide professional and personalized customer service.

Directs calls to appropriate department.

Assist in areas outside traditional role, as needed or assigned.

Respond to telephone and electronic communications.

Perform word processing, photocopying, faxing, data entry, scanning, and other administrative duties.

Additional responsibilities as assigned.

This position would be Monday through Friday with occasional Saturday work.

Perks:

Health, Dental and Vision offered after 90 days

401K with match offered after 6 months

Paid Holidays

Paid Vacation

Weekly Pay

Business Casual Attire

Education and/or Experience:

High School Diploma or equivalent

MS Office

Good communication skills and professional personal presentation

Must possess problem solving approach

Organizing, planning, and customer service oriented

Great attention to detail and stress tolerance

Fast-paced environment with an established company that's growing rapidly

Should be honest, respectful, and trustworthy

Job Type: Full-time

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

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