Endeavor Exteriors

Call Center Representative

LocationDenver, CO
Job TypeFull-time
Salary$45,000-$80,000

About This Job

Endeavor Exteriors is looking for a Call Center Representative! The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.


What We Offer:

Competitive compensation: $45,000 base salary plus weekly/monthly bonuses. $60,000-80,000 expected earnings*

Paid time off
Career development opportunities
A safe work environment
Paid training


Job Summary:

Handle a large volume of inbound and outbound calls in a timely manner
Follow communication scripts and use knowledge of the company’s products and services
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
Recommend improvements for systems and processes to boost organizational efficiency


Essential Duties & Responsibilities:

Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Leverage data and insights gathered by the call center to recommend and influence process improvements


Preferred Skills and Qualifications:

High school degree or equivalent
Experience working in a call center or customer-support role is preferred
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively; autonomy
Expertise in conflict resolution preferred
Experience in customer sales preferred


Job Type: Full-time


Pay: $45,000.00 - $80,000.00 per year


Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance


Schedule:


Day shift


Work Location: In person

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