Eustis Roofing

Contact Center Representative

LocationTavares, FL
Job TypeFull-time
Salary$35,360

About This Job

Call Center Representative Location: Tavares, FL (On-site) Job Type: Full-time, 40/hours per week


About Eustis

Since 1959, Eustis Roofing has been committed to providing Central Florida homeowners and businesses with top-quality roofing solutions. What started as a small local business has grown into one of the region’s most trusted names in roofing, built on a foundation of hard work, craftsmanship, and a passion for protecting what matters most — your home.


The Role

We’re looking for an energetic and dependable Call Center Representative to join our high-performing team. You’ll be responsible for answering inbound calls, making follow-up outbound calls to warm leads, and booking appointments for in-home roofing estimates. This role sits directly with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.

Schedule: Our call center is open from 7:30 am - 6:00 pm (Monday - Friday) and 8:00 am - 12:00 pm (Saturday)


What You’ll Do

Manage a high volume of inbound and outbound calls with professionalism and empathy
Schedule appointments for in-home roofing consultations
Provide accurate information about our services and answer customer questions
Build rapport with prospective and current customers through clear, friendly communication
Resolve customer issues promptly or escalate as needed
Perform clerical tasks such as scanning, filing, and mailing
Follow company communication procedures, scripts, and guidelines
Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9)


What You Bring

Prior experience in a call center, customer service, or phone-based scheduling role - required
Excellent phone etiquette, communication, and typing skills - required
Able to handle high volumes of calls with professionalism and accuracy
Detail-oriented with strong organizational skills
Team-oriented, respectful, and eager to support others
Comfortable learning and working within integrated systems and scripts
Experience in inside sales or appointment setting is a plus
High school diploma or equivalent required


What We Offer

Competitive hourly pay with performance bonuses
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off
Opportunities for growth and advancement within the company
A supportive team culture with a focus on doing the right thing—for customers and employees alike

Compensation: Starting from $17.00 per hour + performance incentives

Join a team that takes pride in protecting homes and earning trust—one roof at a time.

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