Call Center Representative
Location: Tavares, FL (On-site)
Job Type: Full-time, 40/hours per week
About Eustis
Since 1959, Eustis Roofing has been committed to providing Central Florida homeowners and businesses with top-quality roofing solutions. What started as a small local business has grown into one of the region’s most trusted names in roofing, built on a foundation of hard work, craftsmanship, and a passion for protecting what matters most — your home.
The Role
We’re looking for an energetic and dependable Call Center Representative to join our high-performing team. You’ll be responsible for answering inbound calls, making follow-up outbound calls to warm leads, and booking appointments for in-home roofing estimates. This role sits directly with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.
Schedule: Our call center is open from 7:30 am - 6:00 pm (Monday - Friday) and 8:00 am - 12:00 pm (Saturday)
What You’ll Do
•Manage a high volume of inbound and outbound calls with professionalism and empathy
•Schedule appointments for in-home roofing consultations
•Provide accurate information about our services and answer customer questions
•Build rapport with prospective and current customers through clear, friendly communication
•Resolve customer issues promptly or escalate as needed
•Perform clerical tasks such as scanning, filing, and mailing
•Follow company communication procedures, scripts, and guidelines
•Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9)
What You Bring
•Prior experience in a call center, customer service, or phone-based scheduling role - required
•Excellent phone etiquette, communication, and typing skills - required
•Able to handle high volumes of calls with professionalism and accuracy
•Detail-oriented with strong organizational skills
•Team-oriented, respectful, and eager to support others
•Comfortable learning and working within integrated systems and scripts
•Experience in inside sales or appointment setting is a plus
•High school diploma or equivalent required
What We Offer
•Competitive hourly pay with performance bonuses
•Medical, dental, and vision insurance
•Opportunities for growth and advancement within the company
•A supportive team culture with a focus on doing the right thing—for customers and employees alike
Compensation: Starting from $17.00 per hour + performance incentives
Join a team that takes pride in protecting homes and earning trust—one roof at a time.