Call Center Representative I

I. POSITION SUMMARY

Responds to member-consumer inquiries, satisfies their complaints and completes all tasks related to the receiving, adjusting and correcting of member-consumer accounts in conformance with approved accounting practices and procedures.

II. REPORTING RELATIONSHIPS

A. Reports to: Call Center Supervisor

III. MAJOR RESPONSIBILITIES

A. Responds to consumer inquiries and/or solves problems in both English and Spanish languages. Codes all incoming calls.

B. Prepares a variety of reports which require investigation, verification, classification, recording and/or reconciliation of data.

C. Received member consumer requests for connections, disconnections, reconnections or new services and trouble calls.

D. Completes paperwork on terminated accounts.

E. Receives service orders and forwards to appropriate department for actions.

F. Responds to member-consumer inquiries, satisfies their complaints and, if unable to do so, refers them to the proper person(s).

G. Observes all safety rules.

Required Skills

Equipment Operated: Position utilizes telephone equipment, computer terminals, calculators and other standard office equipment in the completion of duties.

Abilities and Skills: Must be able to perform the activities as listed in the position description. Activities are performed at a computer terminal and desk. Sitting for long periods are normally used in carrying out-the assigned duties. A clear speaking voice and good telephone skills are required

Working Conditions: Office environment. Some irregular hours including nights, weekends, and holidays may be required.

Required Experience

Job Knowledge, Training and Experience: A good knowledge of English grammar is required to communicate policies and other information to member-consumers. Position is required to perform a variety of mathematical calculations in the completion of duties. Job knowledge is normally acquired through the completion of commercial courses leading to a high school diploma or equivalent. Must have an excellent knowledge of billing, collection and record processing procedures. Must be computer literate with experience in Excel, Word and other programs. Three to Five years as a Consumer Service Representative II is required. Bilingual (English and Spanish) is preferred. Must have a pleasant tone of voice and expression. Also, genuinely care for member/consumers. All work will be on the telephone and will require telephone etiquette.

DEADLINE TO APPLY: MONDAY, MAY 5, 2025 BY 5:00 P.M.

Magic Valley Electric Cooperative is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individual’s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans, and the disabled are strongly encouraged to apply.