Consultant Customer Success

JOB REQUIREMENTS: Global Industrial Corporate Overview For over 70 years

Global Industrial has been an industry leader providing private label

and brand name industrial equipment and supplies to businesses

throughout North America. We carry over one million industrial, material

handling and business products that are sold through our website,

corporate sales people and full color catalogs. We are constantly

increasing our product offerings to meet the diverse and changing needs

of our customers. Our customers include small to large corporations,

institutions, government agencies and consumers across North America.

Key Responsibilities This Position Supports The Customer Experience. Our

ACE strategy places the customer at the center of our focus. As

customers need products and materials to run their business, they need

customer support to meet and exceed their expectations. This position

supports the sales activities within a specific sales branch or region.

Responsibilities: * Provides customer support by covering account

packages for the assigned branch. o Entering and processing quotes,

orders, POs o Emailing/Calling customers as needed o Handing any

customer service issues o Resolving deal desk and shipping requests o

Escalating issues from customers to the appropriate internal department

* Answers requests from the AM inbox and industrial sales inbox (and

other routed inboxes). * Routes any expedited requests to the

appropriate team. * Researches customer accounts to help create new

contacts. * Answers inbound calls and email inquiries from customers.

* Works in a team environment to support the customer experience.

Competencies and skills 2- 3 years sales support experience. Must

be able to work in office in hybrid role (4 in; 1 out) * Solid, proven

understanding of CRM system, preferably Salesforce. * Must be

self-motivated, resourceful, and able to work independently. *

Excellent PC skills required in MS Word and Outlook. * Demonstration of

strong interpersonal, written, and verbal communication skills. *

Ability to organize, prioritize, work in a fast-paced environment with

an eye toward error-free work. * Must maintain confidentiality. EEO/AA

Statement Global Industrial provides equal employment opportunities to

all employees and applicants for... For full info follow application

link. Global Industrial, a Systemax Company provides equal employment

opportunities to all employees and applicants for employment and

prohibits discrimination and harassment of any type without regard to

race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity

or expression, or any other characteristic protected by federal, state

or local laws. This policy applies to all terms and conditions of

employment, including recruiting, hiring, placement, promotion,

termination, layoff, recall, transfer, leaves of absence, compensation

and training. * APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/4760154D12D74145