Construction Quality Control Manager

Overview

The Construction Quality Control Manager ensures compliance with company standards across Capital Infrastructure Delivery and Central Operations. This role oversees field quality control activities, conducts QC reviews with Construction, Gas Operations, and Transmission Operations, and evaluates contractor performance.The manager communicates operational and environmental procedures to field teams, supports safe work practices, and optimizes staff assignments to meet operational goals. They lead contractor discussions on damage prevention, field performance, and policy or regulatory updates, while partnering with quality and compliance groups across Gas, Electric, Steam, and Central Operations to strengthen the company's quality program.The position leads Root Cause Analyses to identify systemic issues and drive corrective actions, maintains a strong presence across all service regions, and provides clear performance insights to senior leadership. The manager also oversees end-to-end project management activities to ensure timely, effective execution.

Responsibilities

Core Responsibilities

- Department Leadership: Direct and manage departmental activities, performance metrics, and organizational goals.

- Incident Investigation & Root Cause Analysis: Lead damage and incident investigations, conduct root cause analysis, and collaborate with operating and support teams.

- Staff Development & Training: On board new employees, provide technical knowledge transfer, and deliver continuous feedback and RCA training.

- Performance Evaluation: Assess CQA staff through field observations and operational reviews, offering constructive feedback.

- Safety & Damage Prevention: Conduct contractor yard visits, lead safety talks, and promote damage prevention initiatives.

- Risk Communication: Provide timely updates to Section Manager and leadership on organizational risks and hazards.

- Performance Monitoring: Develop dashboards and indicators to track compliance and identify risk areas.

- Field Engagement: Visit contractor work sites to lead discussions on damage prevention and work quality.

- Risk Assessment & Compliance: Perform qualitative and quantitative risk assessments and support Enterprise Risk Management.

- Quality Program Development: Create and enhance quality control and management programs; participate in Quality Center of Excellence activities.

- Cross-Functional Collaboration: Represent CQA and CID in organizational teams and initiatives, ensuring alignment with corporate values.

- Ethics & Continuous Improvement: Conduct fact-finding interviews, evaluate control effectiveness, and foster a culture of trust, integrity, and excellence.

Qualifications

Required Education/Experience

- Bachelor's Degree in Engineering, Construction Management, or a related field of study and 6 years Related work experience or

- Associate's Degree in Engineering, Construction Management, or a related field of study and 8 years Related work experience or

- High School Diploma/GED and 10 years Related work experience

Relevant Work Experience

- Two years of supervisory experience, required.

- Two years of experience in quality control, quality assurance, preferred

- Four years of experience in Gas, Electric, Steam, EH&S, or Engineering, preferred.

Licenses and Certifications

- Driver's License Required

Physical Demands

- Select an option above

Additional Physical Demands

- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

- Must be willing and able to travel between various working locations and within company service territory, as needed.

- This role requires a combination of office and field work. Field visits may involve walking on uneven terrain, climbing stairs or ladders, standing for extended periods, and exposure to outdoor weather conditions. The employee must be able to lift and carry materials or equipment up to 25 lbs as needed.

- Office work includes prolonged periods of sitting, computer use, and attending meetings. Personal protective equipment (PPE) must be worn during all field activities.

- May be required to work off hours, including weekends and holidays.

- Must be able to respond to emergencies, if required.

- Must be able to work in extreme weather conditions, as needed.