Collections : Northshore

Waste Pro is seeking a detail-oriented Collection Specialist to help maintain healthy customer accounts by proactively monitoring balances and performing internal collection efforts.

SUMMARY OF POSITION:

The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

ESSENTIAL JOB FUNCTIONS:

- Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.

- Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls

- Follow up on calls and email, fax or mail copies of invoices as required

- Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment

- Perform credit evaluations for new or renewal business to determine credit worthiness

- Process credit card payments on accounts and resolve questions and issues on accounts

- Assist the sales department in account set up by setting credit limits and terms

- Run daily reports - credit hold report, credit balance report and aging reports

- Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.

- Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.

- Complete the weekly top 30 aging account report to the company CFO and others required

- Run Aging reports and update notes in system regarding status of payment on accounts.

- Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required

- Provide back up for customer service, Accounts Receivable Clerk as necessary

OTHER JOB RESPONSIBILITIES:

- Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.

- Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate.

- Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

Requirements:

REPORTING RELATIONSHIPS:

Reports To: Office Manager

SUMMARY OF POSITION:

The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

ESSENTIAL JOB FUNCTIONS:

- Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.

- Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls

- Follow up on calls and email, fax or mail copies of invoices as required

- Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment

- Perform credit evaluations for new or renewal business to determine credit worthiness

- Process credit card payments on accounts and resolve questions and issues on accounts

- Assist the sales department in account set up by setting credit limits and terms

- Run daily reports – credit hold report, credit balance report and aging reports

- Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.

- Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.

- Complete the weekly top 30 aging account report to the company CFO and others required

- Run Aging reports and update notes in system regarding status of payment on accounts.

- Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required

- Provide back up for customer service, Accounts Receivable Clerk as necessary

OTHER JOB RESPONSIBILITIES:

- Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.

- Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.

- Any additional job duties that may be assigned by the Supervisor.

QUALIFICATIONS:

- Associates Degree or its equivalent and a minimum of 2 years of experience in the credit and collections field.

- Basic financial skills including knowledge of commonly used collections practices and procedures.

- Proficient in working on a PC, and competent in the use of Microsoft Office. Must be proficient in Excel, Outlook and Word.

- Ability to interact and communicate effectively, orally and in writing.

- Knowledge of Fair Credit Reporting Act

- Excellent organizational skills

- Waste Industry experience preferred

Special Considerations/Physical Work Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;

- Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

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WORK ENVIRONMENT:

Normal setting for this job is: office setting.

Additional Details :

Waste Pro supports a diverse workforce and is an Equal Opportunity Employer. Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.