Client Care Specialist

Summary: This position is responsible for supporting client care functions within the department. Manage an assigned portion of client questions, concerns, property damage assessments, and negative reviews. Ensure client needs are managed with initial contact made within four business hours of complaint. Additionally, responsible for working with Digital Support Specialist(s) in managing digital leads, customer inquiries, neutral and positive reviews, and outbound texting for the department and monitoring job capacity for all departments. This position will assume all responsibilities of a Digital Support Specialist when assigned.

Compensation: $21-22 per hour

About the Company:

At Anthony Plumbing, Heating, Cooling & Electric, we have hired people who share our passion for helping customers feel at home since 1951. If you have a passion for service and safety and desire a long-term career with growth and development opportunities, consider making Anthony your new home. We are perhaps the fastest-growing Plumbing, Heating, Cooling, and Electric company in the Kansas City Metro, and pride ourselves in employing the “Technicians You Can TRUST With Your Housekeys! ”

Essential Duties and Responsibilities:

Customer Care Role:

Digital Support Role:

Decision-Level Authority:

The Client Care Specialist will have $300 authority to extend refund, credit, A.S.A.P. extension, and Anthony Gift Certificate to resolve client concerns without seeking additional approval when acting as Client Care Supervisor.

Supervisory Responsibilities:

This position has no direct supervisory responsibility. The position will have indirect responsibilities to support DSS and CED co-workers in areas necessary to improve service delivery and reduce customer concerns.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities.

Physical Demands:

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Must be able to sit, reach, stoop, kneel, crouch, crawl, hear, talk, lift, and/or maneuver up to 50 pounds, type, and write. Reasonable accommodations may be made for those individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

Schedule:

Application Question(s):

Experience:

Work Location: In person