Client & Marketing Specialist

Client & Marketing Specialist

Location: Phenix City, AL

Job Type: Full-Time

About Us

We are a local, woman-owned, dynamic small business committed to delivering exceptional portable toilet and roll-off container services to our community. Our team values professionalism, responsiveness, and strong client relationships. We’re looking for a dependable Client & Marketing Specialist to support our sales and marketing efforts, assist the CEO with operational and administrative tasks, and serve as the first point of contact for incoming calls and client inquiries.

Job Summary

As the Client & Marketing Specialist, you will be the first point of contact for both long-term clients and one-time service users. You’ll deliver outstanding service, coordinate estimates and orders, support sales and marketing initiatives, and assist with general business operations. This is a key role for someone who is organized, personable, and committed to providing a high quality client experience while supporting the company’s growth.

Our work environment is casual. While we keep things professional, this is not a corporate setting. It's a practical, service-focused business where flexibility, initiative, and a grounded, get-it-done attitude are valued.

Key Responsibilities

Client Experience & Frontline Support

· Answer all incoming phone calls and respond to inquiries in a friendly, professional manner

· Manage incoming emails, messages, and service requests

· Communicate updates, service details, and scheduling information to clients clearly and promptly. Address and resolve client questions or concerns professionally and efficiently

· Maintain a high standard of professionalism in all client communications

Sales & Marketing Support

· Prepare, send, and follow up on estimates and service proposals. Track leads and assists with the sales process from inquiry to confirmation

· Meet face-to-face with prospective clients in the field to promote services and explore new business opportunities

· Maintain and update CRM systems with client and lead information

· Execution of social media content, promotions, and email marketing

· Help prepare marketing content and materials (flyers, presentations, posts)

· Seek out local events and networking opportunities where services may be needed

· Attend community networking events to build visibility and represent the company

Administrative & Operations Support

· Provide administrative assistance to the CEO, including scheduling, task follow-ups, audits and basic reporting. Support internal projects and general operational tasks

Qualifications

· High school diploma or equivalent required; associate’s or bachelor’s degree preferred

· 1–3 years of experience in client service, sales support, or office administration

· Excellent verbal and written communication skills

· Proficient in Microsoft Office (Word, Excel, Outlook); QuickBooks and CRM experience a +

· Strong organizational skills and attention to detail

· Self-motivated and able to work independently as well as part of a team

· Friendly, professional demeanor with the ability to remain calm under pressure

Preferred Skills

· Confident customer service skills and the ability to engage with clients professionally and assertively

· Skilled in creating and using Excel for gathering data and reporting

· Experience with social media platforms (Facebook, Instagram, LinkedIn)

· Familiarity with QuickBooks and CRM software

· Basic understanding of marketing and branding principles

Benefits

· Competitive pay and benefits based on experience

· Sales compensation package for outside sales

· Opportunities for growth and professional development

· Supportive, team-oriented work environment

To Apply

Email your resume and a brief cover letter to info@laneservicesgroup.com.

Subject line: Application – Client & Marketing Specialist

Please include your resume as an attachment and briefly explain in your email why you’re a great fit for this role. Be sure to mention any additional roles you've held that relate to client service, marketing, operations, or administrative support.

Please only apply if you meet the listed qualifications. This role requires prior experience in client service, marketing support, or office administration. Applications without relevant experience will not be considered.

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Benefits:

Schedule:

•

8 hour shift

Experience:

Ability to Commute:

Work Location: In person