Call Center Representative - Seasonal

Description Have you heard “Call Before You Dig”?

If you’re

safety-conscious

, like

helping people

, and can stay

calm + accurate

in a fast-moving environment—this could be your fit. Diggers Hotline is Wisconsin’s One Call Notification Center. We help protect people and underground utilities by making sure excavation starts with the right locate request. You’ll

answer inbound calls

and

create utility-locate requests

for excavators across Wisconsin so they can dig safely and avoid damaging buried utilities.

What You’ll Do

- Take inbound calls in a fast-paced contact center

- Ask clear questions and capture accurate details

- Use computer systems for data entry and program navigation

- Follow policies and procedures to produce a correct request—every time

We are looking for

Full Time

and

Part Time

,

1st and 2nd Shift

Team Members

Requirements Quick self-check: Are you qualified?

You’ll do well here if you can confidently say “yes” to these:

- I can read and interpret documents like policy/procedure manuals

- I can read a map and identify north, south, east, and west (this is vital)

- I show up on time and can consistently adhere to a set schedule

- I listen well, problem-solve, and communicate with confidence and tact

- I have strong computer skills (keyboarding + navigating multiple programs)

- This is a safety-sensitive role—I can pass a pre-employment drug screen

Preferred:

customer service experience and/or call center background.

If you answered “YES” to all of the above…

we want to talk to you. Paid training: $18.50/hour

You must be available

every day

for the full

4-week classroom training Training begins: February 2 Training Schedule Options (Mon–Fri) 8:00 AM – 2:30 PM or 3:00 PM – 9:30 PM

(includes a 30-minute unpaid lunch)

After training: $19.00/hour

Earned after successfully completing 4-week training class

plus

4 weeks taking live calls

General shift availability will be discussed during phone and in-person interviews. Ask About The Potential For Permanent Hire A couple important notes

Diggers Hotline is a drug-free environment

No phone calls, please (qualified applicants will be contacted)

EOE